Free training for groups

Course: Customer Service for Voluntary Organisations
Date: 14 September to 30 November, South Leicestershire College, City Campus

This ten week course aims to prepare relatively new staff/volunteers working in reception, administration, volunteering, contact centre or sales roles. The course involves three hours' college attendance week and covers: recognising good and poor practice, first impressions and body language, communicating clearly and managing difficult situations. The course leads to a qualification at level one.

To book fill out the online booking form or contact the Helpline on 0116 257 5050.